Payment in full is due at the time of ordering. We do not accept bank transfers or COD payments.
If you choose standard shipping (anything other than Priority), please be advised that any loss or damage caused while the package is in transit will not covered by us. We recommend using USPS Priority shipping because loss/damage are automatically covered when using that shipping option.
***If a package gets lost or otherwise does not get delivered, OR is damaged*** You MUST open case with USPS first for the lost package if you have not received it within a week of being shipped if using Priority shipping, or if you use USPS standard shipping and your package arrives damaged- you MUST submit a photo of the damaged package AND products to us here at Asha + Miel before we will send any replacement product – NO EXCEPTIONS. We submit this information to the USPS. Loss or damage up to $50 may be covered if you used the Priority mail shipping option (not standard shipping). If the case is resolved in your favor, we can recover the funds spent on your original order. We will use these funds to pay for a replacement order and shipping, or refund. If the USPS investigates and finds that the package was delivered to the specified address, we will not give a replacement or refund. We do not send out replacements or issue refunds until the items have been investigated and proven un-delivered.
Unfortunately, we have experienced a surge of fraudulent loss claims where an investigation determined that the items were in fact, delivered received (tracking confirmed the address, date and time of delivery), or claim that items arrived damaged when this was not the case. Since we cannot control and are not responsible if items are stolen once they arrive at your address, we do not replace stolen items. Please make sure to have your items shipped to a secure location. We are not responsible for replacing stolen items, but if an item(s) was mis-delivered, the USPS may be responsible and may compensate you for that. So…
If you didn’t receive your package (Priority), you must open a lost package case with the USPS (call 1-800-ASK-USPS) using the tracking number located on the bottom of the label (near the barcode) FIRST before contacting us. Or if your order arrived damaged- contact us with photos before we will issue a replacement or refund. If you have any questions, please ask us.
Correct shipping address:
The customer is responsible for providing the correct shipping address. If the package is lost or stolen, the customer is responsible for costs of replacing and/or re-shipping the item. We shall not refund purchase or shipping costs due to receiving the incorrect address.
The customer is responsible for paying all customs costs. Please be aware that depending on your country, we may be unable to track the package after it leaves U.S. soil. Please give an adequate time (at least 14 days) for delivery.
By purchasing our items, you agree to the following terms:
All items are FINAL SALE: Please understand that these items are custom made and/or personal care products. Legally, we cannot re-sell them, EVEN IF the packaging and seals are still intact. If we were selling clothing for example, we could accept returns because we could resell the items if they are un-worn, but personal care products are very different. We also cannot recoup the loss and have to end up throwing the items into the trash can. So please ask any and all questions you may have before purchasing to avoid getting something you cannot use, and if you have any allergies, please let us know before purchasing.
We also do not grant refunds for arbitrary reasons such as not liking the smell of a particular item – for example, not liking the scent of rosemary essential oil together with olive oil, because one would like it to instead smell like rosemary in coconut oil. We do not guarantee that our items will smell like another item from another company or manufacturer that purportedly uses the same or similar ingredients. For example, the rosemary essential oil in our items may smell slightly different from those sold by another vendor, as essential oil scents can vary from batch to batch and vendor to vendor. Please understand that our hair growth products containing essential oils are made to be therapeutic, NOT necessarily aromatherapeutic- however those that like the brisk natural smell of rosemary essential oil for example, may love it.
ALLERGIES: At this time, we do not refund if customer is allergic to a product(s), because we ask any customers with allergies to contact us before purchase. We also cannot give refunds on a product if the customer realizes they are allergic to an item AFTER the fact, as it isn’t something under our control. Unfortunately we have had to be more strict with our return policy because we have those who wish to “sample” our items at the full size, and then return these used items for a full refund, sometimes returning a partially or completely empty container. If a customer finds that they are allergic to an item, we strongly suggest to give it to a friend or family member who is not allergic.
REFUNDS: Refunds will be granted on a case-by-case basis. We will review your specific case may issue a credit or refund in the unlikely event that a product arrives damaged due to a proven defect on our fault. We may ask the customer to return the unused portion of the product to us, but be advised that we do not refund original shipping nor do we cover the cost of return shipping.
Also, please do not, under any circumstances, return any item without contacting us first for approval and a return control number. Any items returned without prior approval and control number will be refused and returned to sender, which will mean any funds spent on return shipping may be wasted. If item(s) are returned without approval, they will be what is referred to as a “forced return” and Etsy will likely not require granting a refund.
With regard to our growth products, we ask that our customers give our products at least 8-12 weeks of regular use, because cultivating beautiful hair takes time. Some begin to see results within 2 weeks, for others it may take 3 months of regular use. We legally cannot make, and do not make what are called “specific claims” on any of our products. Though many have had spectacular results, we cannot and will not tell anyone that they can expect any specific result, such as “You will grow 5 inches of hair in one week” etc.